Steward

Duration

This is a temporary position from 30 July – 23 August 2025 (with staff training sessions taking place w/c 21 July 2025). There are two Steward roles available, however flexibility will be required to ensure that both areas are appropriately staffed.  

The Safety Steward role consists of a minimum of 28.5 hours between 19:15-23:30 Monday to Friday and 16:15-23:30 on Saturdays and Friday 22 August, although you may be required to work in excess of this. This role is primarily based within the stands on the Esplanade. 

The Security Steward role consists of a minimum of 38.5 hours between 18:00-00:00 Monday to Friday and 15:30-00:00 on Saturdays and Friday 22 August, although you may be required to work in excess of this. This role is primarily based within the event footprint.  

Job Purpose Summary:

Stewards are responsible for the safety, security and service of all customers, staff and performers at the event. The Safety Stewards will operate ticket barrier lanes and provide direction to customers on and underneath the stands. The Security Stewards will manage road closures, vehicle movements and crowd management within the overall event footprint. 

Key Duties and Responsibilities:

Safety & Security

• Be polite, welcoming, and friendly and ready to offer assistance to the audience at all times.
• Recognise unsafe crowd conditions to ensure the safe dispersal of audience and the prevention of overcrowding.
• Understand responsibilities towards the health & safety of all categories of audience (including those with additional needs and children), other staff and themselves.
• Be familiar with the arrangements for evacuating the audience and undertaking specific duties in an emergency.
• Respond to emergencies (such as early stages of a fire), raising the alarm and taking the necessary immediate action.
• Be able to confidently and clearly communicate with customers in the event of an incident.
• Reduce the likelihood and incidence of disorder.
• Carry out pre and post event safety checks ensuring compliance with safe working procedures.
• Resolve ticketing issues as they arise.
• Put in place and manage road closures and queue management systems.
• Be familiar with the layout of the site and assist the audience by giving information about the available facilities including first aid, toilets, water, welfare and facilities for people with special needs.
• Keep gangways and exits clear at all times.
• Investigate any disturbances or incidents, reporting any issues to supervisors.
• Be familiar with lost property procedures, conditions of entry and code of conduct.
• Sweep of areas for lost property at the end of the evening.
• Present a positive impression of the company and uphold our values in all activity.
• Look after all documentation and equipment issued to you for the purpose of carrying out your duties.

Essential Criteria

• Positive, responsive, flexible attitude. 
• Ability to use initiative and follow instruction. 
• Experience in a customer service role.  
• Excellent verbal communication skills.  
• Approachable and helpful.
• At least 18 years of age in order to comply with licence requirements.

Desirable Criteria

• Experience working for The Royal Edinburgh Military Tattoo. 
• Experience working at an event in any capacity. 
• Steward experience. 
• Foreign language skills.
• First Aid.

Please apply at your earliest convenience and by the deadline: Sunday 30 March 2025